Support
Include the matter, page, and exact action that failed.
Support is faster when the request includes the matter name, the page URL, the button or workflow involved, and whether the issue blocks filing or production work.
Support Request
mail routedCommon Fix Paths
Document problemsCheck synced matter files, source records, and document status.
Matter setupReview active matters, status, and missing metadata.
Calendar and deadlinesVerify matter-linked events, feeds, and upcoming dates.
Users and accessManage user status, roles, and firm access settings.
Firm settingsJurisdiction, module access, and team configuration.
Support channel
help@lockeprime.com
Use email for account issues, broken workflows, document sync problems, or urgent filing blockers.
Your firm
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Plan
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Seats
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Service Status
checking…Application shell
Navigation, dashboard shell, and page assets.
Matter workspace
Matter pages and record-backed workflows.
AI providers
Dependent on configured provider keys and rate limits.
Signed-in session
Your current login and firm context.
Owners can open System Monitor for usage and audit detail.
Escalation
Production blocker
For a filing, client deliverable, login, or evidence-access blocker, mark the request as Blocking and include the exact matter name.